Advice needed - issue with Strobes N More customer service

[One]

Hi all -
I don't post much on here, but have been around for a while. I bought my first lightbar from Luis at Strobes N More some 15 years ago or so. I've ordered other items from time to time. I recently watched the SNM video on the new Triple Threat dual-color LED dash light and ordered one in blue / clear. In the video, Luis says that if the light is hard-wired, one could run both the blue LEDs and clear LEDs at the same time. Long story short, you apparently can't. Or at least I can't. And neither can the tech guys at SNM. I called them during my install, and they were initially very receptive. I spoke to tech and customer service. I also reached out via chat. This was a couple of weeks ago, and I'm still without an answer or explanation. I'd be happy with a swap out the dual-color for a regular one at this point. I'm trying not to be pushy or disrespectful. Just looking for some advice. I'm not happy.

 

[FiremanSketch]

From my understanding, you can run both if you connect both activation wires thru an external flasher.

 

[One]

Pattern would be the same I'm guessing?

 

[FiremanSketch]

If I understand what you're asking, I assume the flash pattern would be the same (dependent of the type of flasher) but it would be capable of alternating colors (all blue, then all white)

 

[FiremanSketch]

Or, understanding it another way... Once you wire it to an external flasher, you lose the organic flash patterns of the light & gain the patterns of the flasher.

IE: utilizing an ULF44 will give it all Whelen flash patterns now & discard the SNM patterns.