Support Not receiving emails

Mattdecker

Member
Mar 16, 2013
1,172
Barren County, Kentucky
Havent been receiving emails when there is any activity with something I post or if I have a new conversation or reply to a conversation.

I've went through and double checked that everything is selected and it is.

Thanks.
 

Jman423

Administrator
Sep 10, 2010
3,391
United States
The problem is not with our server, but with your email provider. They use a set of blacklists and if we show up on just one, you won't receive any email from us. Our mail server is up and running and I we can send/receive email. I've identified the blacklist that our server's IP is on and there is no reason given to explain why we're on it, so I've requested a delist. If granted, this problem should cease to exist.

Thank you
 
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Mattdecker

Member
Mar 16, 2013
1,172
Barren County, Kentucky
The problem is not with our server, but with your email provider. They use a set of blacklists and if we show up on just one, you won't receive any email from us. Our mail server is up and running and I we can send/receive email. I've identified the blacklist that our server's IP is on and there is no reason given to explain why we're on it, so I've requested a delist. If granted, this problem should cease to exist.

Thank you

Thanks. That's interesting to know. Wonder why Gmail would have it on there. I try to check several times a day if I can so it's not a major issue but it helps.

Thanks for doing what you can.
 
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Jman423

Administrator
Sep 10, 2010
3,391
United States
Right now, Gmail and Hotmail seem to be the two big providers using the blacklist we're trying to get delisted from. That encompasses a large portion of our members, so we're hoping this is resolved quickly.
 
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Jman423

Administrator
Sep 10, 2010
3,391
United States
The email issue should be resolved. If you continue to experience problems getting email from eLightbars, please report back in this thread and we'll research it further.

Sorry for the inconvenience and thank you for your patience.
 
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Mattdecker

Member
Mar 16, 2013
1,172
Barren County, Kentucky
The email issue should be resolved. If you continue to experience problems getting email from eLightbars, please report back in this thread and we'll research it further.

Sorry for the inconvenience and thank you for your patience.

Thanks. It's working again for now. I got the email that you replied to this thread. Thanks for the help.
 
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