1st time installing a Sapphire. Controller has 2 green lights a double flashing error light. Control head flashes a blue light in the SW-0 position. No backlight although the backlight & ignition wires are connected. Light bar is connected, but will not function. Instructions say to check Light bar i/o ... advice?
Sapphire inoperable
- Thread starter Hogie778
- Start date
FusionWolf
Member
check your programming. do you have a lightbar programmed into the system? This has happened to me multiple times with my Cantrol when the expansion module i have isn't communicating properly. when they don't communicate properly my control head is inop.
Rigmover06
Member
Just went thru this with my own.
Or Search Wattcotech on Youtube. Watching this is how I got mine fixed..
k9SAR652
New Member
You may have to check the "enable legacy lightbar pattern" box in the transfer window.
Also, if you lose power to the bar, it will say check the I/O board.
Mine failed to load and wouldn't work. Rewriting the file with the legacy box checked corrected the issue.
Also, if you lose power to the bar, it will say check the I/O board.
Mine failed to load and wouldn't work. Rewriting the file with the legacy box checked corrected the issue.
k9SAR652
New Member
NoLimitSquads
Member
If the backlight wire is hooked up, you shouldn’t have to turn it on in command. It is turned on with a preset in the command software.
k9SAR652
New Member
Yes.
It's in one of the top row drop downs like acm inputs ... I had the same problem. Wires 7 and 14 connected but no backlight ...
k9SAR652
New Member
Screenshot, click backlight. I have two sapphires. I took the backlight enabled control head out of my semi and put it in my k9 unit, no longer had backlight. It was turned off here...
NoLimitSquads
Member
That screenshot is in the preset menu when selecting your hardware. If your program is already built, with the correct control head, you can’t go back and change those presets. The backlight is turned on or off in the outputs menu under your control head.
k9SAR652
New Member
k9SAR652
New Member
Ok, then... all I'm sayin is we had to turn it back ON in my 2nd sapphire. It was already on in my 1st one.
Which is what I said to begin with... if it's not bavklit, it's been turned off in Command and needs to be turned back ON.
Which is what I said to begin with... if it's not bavklit, it's been turned off in Command and needs to be turned back ON.
NoLimitSquads
Member
Just another thing to check, make sure that you have selected the right control head, not the WCX control head.
In this case, I don’t think that the problem has anything to do with the backlight settings. The control head would still turn things on and function. There is an error somewhere. Its either faulty hardware, or the wrong hardware in the program.
In this case, I don’t think that the problem has anything to do with the backlight settings. The control head would still turn things on and function. There is an error somewhere. Its either faulty hardware, or the wrong hardware in the program.
in any case, im still having issues even getting my sapphire to work.. the exact same problem in the original post. red light blinking with two green lights next to it... blue light blinking in the SW-0 position on the control head. anyone know how to change that? ive tried about everything i think.
NoLimitSquads
Member
Disconnect everything from the WeCan network. Write a quick simple program with no lightbar. Does the error code go away?
Does the error code change if you disconnect the control head? Try hooking up your control head with a new cable.
And again, make sure that all of your hardware matches the programming. Ive seen similar problems to this when the wrong control head was programmed.
Is it a used sapphire? It could be a bad control head.
Does the error code change if you disconnect the control head? Try hooking up your control head with a new cable.
And again, make sure that all of your hardware matches the programming. Ive seen similar problems to this when the wrong control head was programmed.
Is it a used sapphire? It could be a bad control head.
I'lI have to try writing one without a lightbar, and I'll get back to you. The control head did not come with the sapphire, it was bought separately.
Is it possible having a WecanX control head, with a Wecan lightbar could be my issue? I'll have to check later if that's the case, but you mentioning Wecan made me think of it.
NoLimitSquads
Member
I don’t think that a WeCanX control head is compatible with Sapphire. I know that Core is compatible with non-WCX, but I don’t think WCX will work with anything but Core.
What control head are you using?
What control head are you using?
I'll have to check when I get home, but now that I think of it, I think I have a WCX head. So if thats the case, I'll just have to get a Core control head?
NoLimitSquads
Member
Core is the main box, like your Sapphire. Core supports WCX. You need a non-WCX control head. Any Whelen control head that isn’t WCX should work.