Whelen HHS2200 one button alleys malfunctioning

[Solvarex]

Can anyone venture a guess as to why this is happening?


Have a button on the HHS2200 set up as One Button Alleys for my arrowstick (first press output 3, second press output 4, third press both on, fourth press shuts off). The first press turns nothing on, the relay inside the amp doesn't even click. Second press activates the other output, and third press actives both just fine. Since both outputs are activating on press three it indicates it's neither a fusing or relay issue, which points to programming.


I tried a modified program the other day but only changed one siren tone, nothing else. I tried reprogramming the alleys button and nothing seemed to happen. I also loaded the previous, original programming and it still didn't function right. All indications are pointing to amp failure at this point.


Anyone have a suggestion to try before I call Whelen tomorrow?

 

[ryanm]

I had an issue with a new 2200 a few weeks ago. The One-button just didn't work right. One of the positions worked fine, and the other was random.


i ended up changing it to a regular button in programming, overwriting the amp, then back to the one-button setup and writing again. that fixed it.


It acted like something was corrupt in my program.

 

[Solvarex]

Thanks, I'll give that a try.

 

[Solvarex]

Did exactly what you did and it works now. Thanks for the tip!

 

[ryanm]

I have no clue what messed it up. I was changing the list of siren tones for a customer and re-wrote the AMP.


Thankfully i tested everything else before i let it go... because the one-button thingy quit working (i was using it for the arrowstick).


I said a few choice things as I spent the better part of two hours messing with it.


I finally re-dumped my original program into it, which fixed the issue.


Then I went back and tried overwriting with just changes to that button.


Don't know why it quit working. Don't know why that fixes it... just that it seems to.


Glad you got it working!

 

[Solvarex]

FWIW I did call Whelen and they hinted that it was a bug in the programmer. They asked what version I was running and it's a slightly older one so they recommended I upgrade to the latest one. Sure wish you could just download it or patch online rather than needing a CD sent out, that's very 1990s.

 

[ryanm]

Good to know! I'll be calling them if I expect to see another one anytime soon.

 

[mudman2013]

Sorry to drag up an old thread, but I am having this problem with a new HHS2200. As long as I leave everything in Default, it works as it should. If I change anything, I lose the first push of the One-Touch Alleys. I get a red light, but no relay activation. Go back to default and everything works again...


I have contacted Whelen, and their only answer is to take it out, and send it back to them... which the customer doesnt want to do since it takes a brand new car out of service.


Any ideas?

 

[foxtrot5]

Sorry to drag up an old thread, but I am having this problem with a new HHS2200. As long as I leave everything in Default, it works as it should. If I change anything, I lose the first push of the One-Touch Alleys. I get a red light, but no relay activation. Go back to default and everything works again...

I have contacted Whelen, and their only answer is to take it out, and send it back to them... which the customer doesnt want to do since it takes a brand new car out of service.


Any ideas?

Sorry I can't be of service on this issue, but THANK YOU for using the search function and digging up an old thread instead of posting a new one. +1 for you!

 

[stfd717]

Mine did the same thing, called Whelen and the tech I spoke with thought it was an issue with the firmware which required me to send it back to them for reprogramming. He didn't mention the installer as a problem. I've not sent it back yet so I'm not sure if that will fix the problem or not. I have reprogrammed and reinstalled and it works for a short while...so far it hasn't popped back up since the last reprogram, but next time it does I'll probably break down and ship it back for the firmware update.

 

[Solvarex]

Easiest fix - once you're finished all your programming, hit the RESET ALL button under your one button alleys and it will fix it. It won't reset anything but the OBA and should have proper functionality.