So, this is a interesting one..
Ordered my pushbumper through Galls over a month ago. When I was ordering (had to via the phone since online wasn't an option) they asked me if I wanted mid or full coverage. I wasn't sure what that meant, so I asked, and the CSR hadn't a clue as well. They asked to put me on hold for a few minutes while they called and checked with the manufacturer.. CSR came back a few mins later to the call and explained mid was just the grille protection, and full was with the headlight/wrap protection.
So, I asked what the price difference was and was told its the same price. So I ordered full. When I received the invoice from Galls it even listed two items in the QTY, so I just assumed what the calltaker told me was true, and I was getting both items for a good price. (see attached image)
So anyways, after going to pick it up (I had it drop shipped) there was only one box, which I found surprising- how did they fit it all into one box? Opened it up, and only found the pushbar- no wrap. Called galls and spoke to another CSR, who was quite nice about the whole situation and was promised they would look into it and call me back within an hour or so. That call came, and they were still looking into it.
So today I get a call- apparently they pulled the call recordings (which I told them to do) and according to galls- there is no mention of the difference between mid and full, nor do I ask a single question during the order call.... Which I find quite odd, since I clearly recall asking about it. Further that, here is a image of their website, showing the mid/full option, with no clarification/description of what it means.
Now, I'm not one who orders pushbumpers ever. I don't know what the different order codes, etc means, so I relied on the information the CSR provided to me when I called in with my order/inquiries. Why galls is claiming I never made those inquiries is beyond me... Only thing I can fathom is they don't want to spend the extra money to provide the product I was told i was purchasing. At this point they are still reviewing the issue before making a decision- mind you once they claimed I never asked about it- well... It doesn't take a genius to figure out what they are planning for a decision. At least they said they are going to see if I made any other calls prior the sales order- theres a chance I called a day or so prior asking about product information- after all this is going back over a month now- maybe I did make an inquiry call before ordering. Oh, and their explanation as to why the invoice has two items listed- the second item is apparently "just something to do with their internal ordering system for custom information" (doesn't that normally just get placed in a "note" column?)....
So, anyone else ever had any weird order/information issues like this with galls? I've ordered from them a few times in the past and never had an issue before...
Ordered my pushbumper through Galls over a month ago. When I was ordering (had to via the phone since online wasn't an option) they asked me if I wanted mid or full coverage. I wasn't sure what that meant, so I asked, and the CSR hadn't a clue as well. They asked to put me on hold for a few minutes while they called and checked with the manufacturer.. CSR came back a few mins later to the call and explained mid was just the grille protection, and full was with the headlight/wrap protection.
So, I asked what the price difference was and was told its the same price. So I ordered full. When I received the invoice from Galls it even listed two items in the QTY, so I just assumed what the calltaker told me was true, and I was getting both items for a good price. (see attached image)
So anyways, after going to pick it up (I had it drop shipped) there was only one box, which I found surprising- how did they fit it all into one box? Opened it up, and only found the pushbar- no wrap. Called galls and spoke to another CSR, who was quite nice about the whole situation and was promised they would look into it and call me back within an hour or so. That call came, and they were still looking into it.
So today I get a call- apparently they pulled the call recordings (which I told them to do) and according to galls- there is no mention of the difference between mid and full, nor do I ask a single question during the order call.... Which I find quite odd, since I clearly recall asking about it. Further that, here is a image of their website, showing the mid/full option, with no clarification/description of what it means.
Now, I'm not one who orders pushbumpers ever. I don't know what the different order codes, etc means, so I relied on the information the CSR provided to me when I called in with my order/inquiries. Why galls is claiming I never made those inquiries is beyond me... Only thing I can fathom is they don't want to spend the extra money to provide the product I was told i was purchasing. At this point they are still reviewing the issue before making a decision- mind you once they claimed I never asked about it- well... It doesn't take a genius to figure out what they are planning for a decision. At least they said they are going to see if I made any other calls prior the sales order- theres a chance I called a day or so prior asking about product information- after all this is going back over a month now- maybe I did make an inquiry call before ordering. Oh, and their explanation as to why the invoice has two items listed- the second item is apparently "just something to do with their internal ordering system for custom information" (doesn't that normally just get placed in a "note" column?)....
So, anyone else ever had any weird order/information issues like this with galls? I've ordered from them a few times in the past and never had an issue before...
