Abrost
New Member
Hello! I am working on reprogramming a Wecan Core X with a 21 and slide WCX in a patrol vehicle. I was using the Command Core program from the Whelen website, and connected to the controller without issues. I extracted the previous config without issues and loaded a new program to the controller and got a successful message. I then tested the controller and got zero functionality out of it. I then realized I programmed it for a 21 and slide controller, not a 21 and slide WCX.
I went back, fixed the program in the Command Core software, but now I cannot get the controller to connect to a computer at all. It comes back and says "USB device not recognized" on three laptops. I've reinstalled all drivers on the computers, the Core program, everything for basic troubleshooting.
I am at the stage where I want to attempt doing a factory reset on the controller to see if it will then recognize on the computer, but I cannot find any information on how to hard reset my controller modules.
Any assistance with this, or a fix to the problem would be helpful!
Also, if I unplug the control head, the status light is a solid green but it will not connect. If I have the control head plugged in, it is a solid cyan (I think?) with a blinking blue light. But in either case, it has zero function and will not connect to any computer.
Thanks!
I went back, fixed the program in the Command Core software, but now I cannot get the controller to connect to a computer at all. It comes back and says "USB device not recognized" on three laptops. I've reinstalled all drivers on the computers, the Core program, everything for basic troubleshooting.
I am at the stage where I want to attempt doing a factory reset on the controller to see if it will then recognize on the computer, but I cannot find any information on how to hard reset my controller modules.
Any assistance with this, or a fix to the problem would be helpful!
Also, if I unplug the control head, the status light is a solid green but it will not connect. If I have the control head plugged in, it is a solid cyan (I think?) with a blinking blue light. But in either case, it has zero function and will not connect to any computer.
Thanks!