fireman616wfd
Member
Let me start with I need a B/A Apollo rear deck bar light replacement ASAP if anyone has one because I believe the lighthead is my issue. I have one head staying on steady glow when everything is powered off. No burns visible on IO board anyone. Switch modules around to same output #7 on board and the lights don’t steady in this same position.
With that said, Feniex..... I was planning a full swop from now on to all Feniex products for 80% of install stuff. But a couple weeks ago I needed tech support for help on a install. Called everyday for 4 days leaving a voicemail with calling some days more than 2 or 3 times (didn’t leave a voicemail every time) and finally on the 5th day I received a call back. Called this morning with this issue (tech support) and got someone first ring. Told me what to do and call back. Been trying to call back since 10:45 this morning to tech support and voicemail every time. I left a voice mail before lunch. Haven’t received a call back so I start calling customer service because this one lighthead is keeping me from delivering finished car and call customer service multiple times with no answer. Anyone else have this problem with Feniex? Whelen, Sound Off, Federal Signal answer every time to help with tech support or a warranty issue.
With that said, Feniex..... I was planning a full swop from now on to all Feniex products for 80% of install stuff. But a couple weeks ago I needed tech support for help on a install. Called everyday for 4 days leaving a voicemail with calling some days more than 2 or 3 times (didn’t leave a voicemail every time) and finally on the 5th day I received a call back. Called this morning with this issue (tech support) and got someone first ring. Told me what to do and call back. Been trying to call back since 10:45 this morning to tech support and voicemail every time. I left a voice mail before lunch. Haven’t received a call back so I start calling customer service because this one lighthead is keeping me from delivering finished car and call customer service multiple times with no answer. Anyone else have this problem with Feniex? Whelen, Sound Off, Federal Signal answer every time to help with tech support or a warranty issue.