New assembly line at Central Install improves efficiency
When you think of Ford, Honda, Chrysler or Chevrolet, the “assembly line” comes to mind. Most of us have seen video of cars assembled from the smallest parts all the way up to the frame and body materials.
The auto industry has used this concept successfully for years. As the division looked at ways to increase cruiser installations to meet the challenges of increased personnel and to help decrease trade-in mileage for safety reasons, several installation methods were considered:
- Individual electronic technicians (ET) complete an entire install from start to finish;
- Two or more ETs work on an installation as a team;
- Set up an assembly line installation method; or
- Outsource the installation of cruisers.
The individual ET approach was the method previously employed by the division and the Office of Strategic Services studied it and each of the other methods.
The individual ET method produced between five and seven cruisers per week, which was not enough to help bring down trade-in mileage and produce the number of cruisers needed because of increases in personnel.
Central Install (CI) employed the team approach in the late 1990s and early 2000s, but the dynamics of personnel and administrative issues resulted in fewer cars installed weekly.
Research into outsourcing highlighted a potential increase in cost coupled with loss of control over the quality of installations. Currently, several other state agencies use CI to handle their installation needs to avoid outsourcing to a private vendor for similar reasons.
Through a survey of other agencies, it was found the California Highway Patrol (CHP) uses an assembly line process. When considering CHP is three times larger than the Patrol in terms of personnel and cruiser numbers, its operation seemed to be one we could learn from.
A Patrol representative visited CHP and spent a day with assembly line technicians and supervisors. Not only did CHP face similar organizational challenges, but its assembly line solution addressed those needs in an efficient and effective manner. With this information, Patrol staff began developing an assembly line process for our cruisers.
With assistance from our Fiscal Section and from the Public Safety Procurement, Facilities and Fleet units, ET Manager Shawn Piper and ET3 Pete Flavin developed an assembly line that broke down installation processes into a natural progression of equally-sectioned time periods.
Central Install’s new design features prep and drilling templates completed by contract laborers. Installation stations for each step in the process, with the ability to eject a car from the line if unanticipated damage or issues are discovered, are positioned throughout the facility. A final re-assembly area, staffed by a contract laborer, and a final check station for quality control ends the approximate 19-hour process.
The benefit of the assembly line is that once all stations are fully charged, a new cruiser is produced every hour of operation. In the end, CI will go from five to seven cars a week to producing five cars per day, resulting in 15 cars installed per week over a three-day assembly line schedule, which reduces trade-in mileage, increases our fleet in the field and produces quality cruisers for our troopers.
During the other two days of the work week, ETs strip vehicles, work on specialty installations, restock parts, clean,
train and complete other associated duties.