Welcome to the club. I will absolutely NEVER deal with RIM Industries again. Here's my saga....
On FEB 8 I ordered a SHO ME 8 function switch box for what I thought was a good price. My credit card was charged immediately. Three weeks later, I called to check the status of my order. I was told that it was backordered, but should arrive any day. A week later I was told that "we received some in, but we filled other orders and forgot yours". A week later I called the SHO ME factory and asked if there was a back order situtation. I was told, "we have plenty of them and have no outstanding orders with RIM". So I called RIM.
When I called RIM, I spoke to Bob Morrison who assured me that my order would be drop shipped from SHO ME. He would call me back in 15 minutes with a tracking number. A week later, I got the same story. Again, I called SHO ME and asked if they had any outstanding orders from RIM. Again, the reply was "no", along with a sigh. It was clear to me that SHO ME had been having issues with RIM. The rep from SHO ME told me he would call Bob and find out what the problem was. SHO ME called me back and told me that my switch box was on the way.
Finally, yesterday, after multiple phone calls, multiple empty promises from the people at RIM, I received my switch box. Again, I ordered it on FEB 8. I received it on MAR 28. That's seven freaking weeks to get something that was in stock at the factory!
RIM was full of nothing but lies and extremely poor customer service. They will never see another dime of my money. On the flipside, SHO ME was very understanding and helpful. Without their intervention I am certain that I would still be waiting.