So, I got a nasty gram from eBay today. It was entitled "eBay Listing Removed: Law Enforcement Items". The contents are as follows:
I immediately logged onto their customer service chat to voice my concern, dissatisfaction, and expectations. My friends, they reinstated me because I called them out! It was a small victory, and really probably doesn't matter much to a lot of you, but it made me feel good that because I followed their rules AS THEY ARE STATED - they abided by them!
Dear *** (***@comcast.net),
You recently listed the following listing:
******** - Star/SVP ULB9 Mini Phantom MAX LED, R/B *FREE SHIPPING*
Unfortunately, we had to remove your listing because the following information violates our policy:
We have removed your item because you have listed an emergency lighting unit that flashes red/blue. eBay prohibits listings for emergency lighting units or units with colored lenses that flash red, blue, or green. Due to the concern that people may use police-related items to misrepresent themselves as a law enforcement officer to the public, and for the safety of the community, eBay does not permit these items to be listed on the site. Please do not relist this item.
Listings for items that can be used to impersonate a law enforcement official are not permitted on eBay. This includes law enforcement badges, equipment, or uniforms issued by any international, federal, state, or local law enforcement agency or government. For this reason, listings for emergency vehicle lighting or sirens are not permitted.
For more information on this eBay policy, please visit:
http://pages.ebay.com/help/policies/police.html
Please note: violation of this or other eBay policies may result in forfeit of eBay fees on cancelled listings, limits on account privileges and account suspension.
You can review our list of prohibited and restricted items here:
http://pages.ebay.com/help/policies/items-ov.html
Thanks for your understanding.
If you have any more questions, chat with one of our policy experts any time from 6:00 AM to 11:00 PM MST. Get started by clicking the link below.
http://contact.ebay.com/ws/eBayISAPI.dll?ContactUsNextGen&Format=1&pid=828
Sincerely,
eBay Trust and Safety team
Why eBay may remove your listing:
http://pages.ebay.com/help/sell/questions/listing-ended.html
H5171
I immediately logged onto their customer service chat to voice my concern, dissatisfaction, and expectations. My friends, they reinstated me because I called them out! It was a small victory, and really probably doesn't matter much to a lot of you, but it made me feel good that because I followed their rules AS THEY ARE STATED - they abided by them!
*****
Initial Question/Comment: PI-INF-VeRO Questions
13:23:10 System
Thank you for contacting eBay Live Help!
13:23:10 System
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13:24:05 System
We appreciate your patience. You will be able to type in your questions as soon as you are connected with a Trust and Safety Expert. Please continue to hold for the next available representative.
13:24:30 System
Melanie W. has joined this session!
13:24:30 System
Connected with Melanie W.
13:24:30 Melanie W.
Hello, thank you for waiting and welcome to eBay鳠Live Help. My name is Melanie. So that I can best help you can I quickly have you verify your Name and USER ID.
13:24:50 "Dave"
Hi Malanie. My name is David *****, user ID: "Dave".
13:25:10 Melanie W.
Thank you for verifying that information, David. How can I help you today?
13:26:37 "Dave"
I was notified that my listing (#*****) was removed because "eBay prohibits listings for emergency lighting units or units with colored lenses that flash red, blue, or green." The lights I had listed have clear lenses, as stated in the listing. I was just wondering why the auction was pulled?
13:27:00 Melanie W.
Oh I am sorry to hear that your listing was removed. Give me a moment to look over the notes here and we can go from there. Also is this the only issue for me today?
13:27:16 "Dave"
Yes ma'am, it is.
13:28:15 Melanie W.
Ok, I see the confusion. First the image shows clear lenses and you state that. However, you also have this phrase in the description, "Color: Red/Blue"
13:30:34 "Dave"
True, but per your policy, lenses must be clear. A quick search would show you that there are literally hundreds (if not thousands) of listings of comparable lights with clear lenses, but color displayed. In fact, there are readily available listings right now with both blue and red lenses shown in the listing pictures.
13:32:20 Melanie W.
I know it can be frustrating to see listings for items similar to yours when we've removed your listing.
13:32:38 "Dave"
To say the least.
13:33:26 "Dave"
I was abiding by eBay's regulations, as they are stated.
13:33:30 Melanie W.
At this point, your listing was removed in error. However, after I reinstate it could you please add some text that say color display comes in red or blue.
13:34:02 "Dave"
I can absolutely do that. I appreciate your help in this matter.
13:34:55 Melanie W.
Not a problem, I apologize that the item was removed in error. Give me about 10 more minutes to reinstate the listing and remove the violation from your account.
13:35:05 Melanie W.
Is there anything else you needed today?
13:35:16 "Dave"
That would be. Thanks again!
13:35:25 Melanie W.
You're welcome! It has been a pleasure chatting with you today.
13:35:36 "Dave"
The same with you. Have a great day.
13:36:45 Melanie W.
David, Thank you for using eBay's Live Customer Support. We value your business and have a wonderful day.