WatchGuard Evidence Library Express

[501huntc]

I hope this is the right place to post this topic.

Since Motorola's acquisition of WatchGuard in 2019, they have been steadily removing access to original WatchGuard software and converting to internet-based video management. I have a WatchGuard 4RE system and need access to Evidence Library Express (ELX) to control the system's settings. I found the link to download it, but unfortunately it redirected me to Motorola's website and their internet-based, paid-for video manager called VideoManager EL.

I wanted to post this in hope that someone has knowledge to point me in the direction where I can download ELX. Motorola will no longer distribute the program as of June 2023, so I reckon that I'll need to obtain it from a private user who already has access to the installation files. Any help is appreciated.

Thanks!

 

[APD-JR]

I have pretty much all WG software if people need it. I also have one of the latest firmwares for the 4RE.

I could definitely use what you have. How do I get the files from you?

 

[deduck]

I have pretty much all WG software if people need it. I also have one of the latest firmwares for the 4RE.

Please help, I am needing the firmware 3.6 for the 4re. My email is j_beck12@yahoo.com

 

[Tazz]

Hello i am also in need of the updated software for 4r3 My email is Tazrescue28@gmail.com

 

[OHFF2HMT]

So i got it installed and made an "account" thinking i would be logged in the whole time. I was wrong!
I reopened the program and needed to login and cant remember what the login is. Ive deleted and removed thee program and re-installed it and cant get in. Anyone have any ideas? i even tried to put it on a different PC and get some other issues.

 

[OHFF2HMT]

Did I ever send you those files? I apologize if not.

could you possible send one over for me as well. thanks in advance. NWOemergency@gmail.com

 

[Dmitch24]

Has anyone found the latest firmware for the vistas and 4RE. I SEE THE 4RE in myview but nothing about vistas. Or is it the same?

 

[bbgsarc]

Hi, I'll email you!

Did I ever send you those files? I apologize if not.

Is there any chance you could email me the files also? We have 4RE and Vista WiFi and nothing we can find seems to work so far. either email or google drive. Whatever works easier. brianbecker162@gmail.com

 

[spdtrap]

So i got it installed and made an "account" thinking i would be logged in the whole time. I was wrong!
I reopened the program and needed to login and cant remember what the login is. Ive deleted and removed thee program and re-installed it and cant get in. Anyone have any ideas? i even tried to put it on a different PC and get some other issues.

Even if you delete the program from your computer and reload the program it has stored your password in hidden files. You have to go into perhaps as many as 3 or even 4 hidden directories or sub directories files and remove everything from your computer before you reload the program again. Its a pain for sure. If you put the program on a new computer and load the Microsoft C++ program first then the ELX you should be good. I am not an IT guy and had to get some help from a computer guy when I did the same thing you did. (FORGOT MY PASSWORD)

 

[tlawhon]

I am 90% sure I have a 2023 firmware file for the 4REs. Send me your email and I’ll send it over so you can test it.

If you could please send my whatever files you have. I am not sure what firmware I have on the 4RE but I have the 3.6.0.1783 ELX on my new computer and an older version on my older computer. If I try to upgrade the older computer will I lose my videos?

 

[tlawhon]

the 4RE will need to be upgraded to a 3.6.7.179 firmware before any 4.0 firmware. From 4.0 you can go all the way to 4.6.1.2

Do you have the firmware upgrades?

 

[extremegovernment]

If you could please send my whatever files you have. I am not sure what firmware I have on the 4RE but I have the 3.6.0.1783 ELX on my new computer and an older version on my older computer. If I try to upgrade the older computer will I lose my videos?

Can I get the files also sent to akguninstructor@gmail.com>?

 

[extremegovernment]

I am 90% sure I have a 2023 firmware file for the 4REs. Send me your email and I’ll send it over so you can test it.

Can I get the files also sent to akguninstructor@gmail.com>?